This office is not disabled friendly. I went in last week for my first physical exam and was denied care for not wearing a mask due to my allergies and asthma. Without having EVER examined me or asking me about it, she sent the receptionist in to tell me she would not be seeing me and masks don't hurt asthma.However, if she'd done her duty instead of recklessly diagnosing me as "fine" she might have learned that on that particular day (and as I had been TRYING to tell the receptionist, however she was talking over me and as I'm partially deaf it was difficult to get much of a word in edgewise AND hear her) I was severely congested due to allergies and wheezing some from the asthma. I was actively having trouble breathing because of the swelling of my airways. I mean, I had worn a mask in her office the week before while escorting my husband (when the weather was more favorable) so it's not like I just wouldn't wear a mask. I did refuse hand sanitizer both times, but it has an aggressive odor and soap and water are equally effective. The CDC and the state of Texas allows that asthmatics may not be able to wear masks. You're supposed to contact your doctor if you get worse, right? So it's pretty shocking I was IN a doctor's office, waiting for my first full appointment with a supposedly "caring" doctor. According to the ADA they are supposed to provide REASONABLE accommodations. A reasonable accommodation would have been to come out to the waiting room (yes, I was already in the building, touching things and kind of breathing) and make sure it wasn't an emergency and then make me the last patient of the day. Instead, she diagnosed me, even though she's NEVER examined me nor laid eyes on me outside of a video call, and treated me as if I wasn't worth her time refusing to make ANY effort to "put patients first".This violated every claim from their website that made us sign up. On top of that, they have kept the money we've paid for the care we were supposed to receive. Beware: you're only going to be put first if they feel like it. In my case, she blamed it on her immunosuppressed patients. Both of us deserve better. It's not cool to try to pit one disabled group against another. You can treat both groups if you care about your patients.Edit: I rest my case. CDC guidelines do not have guidelines for active obstructed airways, probably because it's common sense to not impede the breathing of an asthmatic while it's happening. The guidelines you keep referring to are the ones I was obeying the week before when I was masked since I wasn't having ACTIVE airway blockage that day.
Response from the owner: Thank you for sharing your feedback, Angela. We apologize for your experience. We have to take member safety and their well-being seriously, so we follow all CDC guidelines. For the safety of all members and staff, we request all clinic visitors to wear a mask and encourage hand hygiene. We work hard to ensure our members have the best experience in our clinics and, again, we are sorry to hear about your recent visit.Our mission is to provide the best and safest primary care to all of our members. That’s why we proudly offer all new members a 30-day, unconditional satisfaction money-back guarantee. If you would like a refund, please reach out to us and we will happily do so.